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Shipping Policy 

Last updated : 17 December 2025

 

This Shipping Policy describes how orders are processed and delivered when you purchase digital downloads or physical merchandise from Infinite Records.

 

Please read this policy carefully before placing an order.


Digital Downloads

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All digital products (including music downloads and other digital content) are delivered electronically.

 

Digital downloads are available immediately or shortly after payment is confirmed.
 

  • You will receive a download link via email or through your customer account.

  • No physical shipping is involved.

  • Digital purchases are non-refundable, except where required by law.

 

If you experience any issues accessing your digital download, please contact us at info@infiniterecords.store

 

Physical Merchandise

 

We ship physical merchandise including:

 

  • T-shirts

  •  Baseball caps

  • Hoodies

  • Phone cases

  •  Mugs

 

Order Processing Time

 

Orders are typically processed within 5-10 business days after payment is received.

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Processing time includes order verification, production (if made to order), quality checks, and packaging. Orders are not shipped or delivered on weekends or public holidays.

 

During periods of high demand (such as album releases or promotions), processing times may be longer.

 

Shipping Rates & Delivery Estimates

 

Shipping costs are calculated at checkout and depend on:

 

  • Destination

  • Package weight and size

  • Selected shipping method

 

Estimated delivery times are provided at checkout and are estimates only, not guarantees.

 

Domestic & International Shipping

 

  •  We ship both domestically and internationally.

  • International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

  • Delivery times for international shipments may vary due to customs processing or local carrier delays.
     

Shipping Confirmation & Tracking

 

Once your order has shipped:

 

  • You will receive a shipping confirmation email.

  • Tracking information will be provided when available.

 

Please allow up to 48 hours for tracking information to update.

 

Delays & Service Interruptions

 

We are not responsible for shipping delays caused by:

 

  • Carriers

  • Customs processing

  • Weather conditions

  • Natural disasters

  • Labor disruptions

  • Other circumstances beyond our control

 

If a significant delay occurs, we will do our best to notify you.

 

Incorrect Address or Failed Delivery

 

Please ensure your shipping address is accurate at checkout.

 

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address or failed delivery, additional shipping fees may apply to reship the order.

 

Damaged or Lost Items

 

If your order arrives damaged or is lost in transit:

 

  • Contact us at: info@infiniterecords.store within 48 hours of delivery (or expected delivery date).

  • Include your order number and photos (if applicable).

 

We will review the issue and work with you on a resolution.

 

Contact Information

 

If you have any questions about this Shipping Policy, please contact us Email: info@infiniterecords.store

Infinite Records

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